Terms & Conditions

User Agreement

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEBSITE ("SITE"). PETSILK.COM PROVIDES ITS SERVICES TO YOU (THE "CUSTOMER") SUBJECT TO THE FOLLOWING USER AGREEMENT (THE "AGREEMENT"). BY USING THIS SITE, YOU AGREE TO THE TERMS OF THE AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THE AGREEMENT, YOU MAY NOT USE THIS SITE.

Who We Are

As used in this agreement, and on our site, "Petsilk.com, PETSILK, Site, We" refers to Pet Silk, Inc. All content held on this website is the exclusive property of Pet Silk, Inc.

Changes to these Terms of Use

Petsilk.com reserves the right, at any time, to modify or update the terms of this Agreement Petsilk.com also reserves the right, at any time, to modify or update its Privacy Policy. Customer confirms his or her acceptance of the modifications or updates by continuing to use the Site.

Grant of Use

Permission is granted to use the content and software (the "Services") on the Site as a shopping and personal care resource, but for no other purpose. Any other use of Services on this Site, including, but not limited to, reproduction for purposes other than those noted above, or any modification, distribution or republication, without the prior written permission of Petsilk.com, is strictly prohibited.

Purpose of Sales

The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

Copyright

All materials contained on this site are protected by United States copyright law. You may not alter or remove any trademark, service mark, copyright or other notice from copies of the content.
By using this site, you acknowledge that Petsilk.com contains information, data, software, photographs, graphs, videos, typefaces, graphics, and other material (collectively "Content") that are protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed.

All Content is copyrighted as a collective work under the U.S. copyright laws, and Pet Silk, Inc. owns a copyright in the selection, coordination, arrangement, and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. Pet Silk and its related marks are trademarks and service marks of Pet Silk, Inc. All rights reserved. 

Privacy Policy

Pet Silk, Inc. has established its Privacy Policy in respect of the confidence its clientele places in it and in conformity with high standards of data protection to which it is committed. Your use of this website constitutes your acceptance of this Privacy Statement and your consent to the practices it describes.

What Information Pet Silk Collects

When you visit the Pet Silk website, like when you visit most other websites, certain anonymous information about your visit is automatically logged, which may include information about the type of browser you use, the server name and IP address through which you access the internet, the date and time you access the site, the pages you access while at the Pet Silk website, and the internet address of the website, if any, from which you linked directly to the Pet Silk site. This information is not personally identifiable. 

Pet Silk collects some protected personal information (e.g., name, address, telephone number(s), credit card information, email address, etc.) from our customers who submit information online. Petsilk.com will not collect any personally identifiable information about you unless you provide it. Therefore, if you do not want Petsilk.com to obtain any personally identifiable information about you, do not submit it. The personal information made available by you will be used to provide the requested services and may be used both for marketing research purposes relating to Pet Silk’s business and to provide information relating to its products and events.

How does Pet Silk use the information?

When you place an order on our Web site, we will use your information to process and fill your order. We may send you an email to confirm or update you on your order. We may also need to contact you by regular mail, email or phone if we have any questions regarding your order.

When you order, register, complete a survey or participate in any contest on our Web site, we will use the information you provided to us to send you an email from us regarding products, services or other events that we think may be of interest to you. You may unsubscribe from these emails any time that you would like.

We may also use information you provide to us to personalize your shopping experience by using your product interests and purchase information to recommend other products, services or promotions that we believe may interest you. We may also notify you of functionality changes to the Web site.

Does Pet Silk share your information with others?

Other than as stated above, Pet Silk will NEVER use your personal data for unsolicited communications and we do not sell, rent or otherwise make available any personal data submitted to us to any third parties unless it is to our legal advisors or where so required by law or a court decision. We may use unaffiliated companies to help us maintain and operate our website or other reasons to operate our business, and these organizations may receive your personally identifiable information.

How do we use "Cookies"?

The Pet Silk website's server, or the servers of companies that are used to operate this site, may place a "cookie" on your computer in order to allow you to use the website and to personalize your experience. 

A "cookie" is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer's hard drive. Cookies allow Petsilk.com to recognize your computer while you are on its website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website.

Information Removal/Opt-Out

If you prefer not to receive marketing emails from Pet Silk, please let us know by clicking on the unsubscribe link within any marketing email you receive from us or replying to the email with “UNSUSCRIBE”. Please be sure to include in any email your full name, email address, postal address and any message.

Children's Privacy

This website is directed toward and designed for use by persons aged 13 or older. Petsilk.com will not approve applications of, or establish or maintain accounts or memberships for, any child whom Petsilk.com knows to be under the age of 13. Petsilk.com does not solicit or knowingly collect personally identifiable information from children under the age of 13. If Petsilk.com nevertheless discovers that it has received personally identifiable information from an individual who indicates that he or she is, or whom Pet Silk otherwise has reason to believe is, under the age of 13, Petsilk.com will delete such information from its systems.

External Links

The Site may contain links to websites and other resources operated by third parties other than Pet Silk. Such links are provided solely as a convenience to you. Pet Silk does not control such websites, and is not responsible for the content, products, services or information offered by any third parties. The inclusion of links to such websites on the Site does not imply any endorsement of any website or the content, products or services offered, advertised, endorsed or promoted by any third party, or of any company or person. If you decide to access any third party websites or acquire any third party products or services, you do so entirely at your own risk, and you may be subject to the terms and conditions and the privacy policies imposed by such third parties.

Data Quality/Access

Petsilk.com allows you to change, update, or delete the information you may provide in our optional registration form. If you would like to change, update, or delete your personal information, please send an email to here.

Changes To Our Policy 

Petsilk.com reserves the right to modify or supplement this policy at any time. If a material change to the terms of this policy is made, Petsilk.com will post a notice on its homepage and a link to the new policy. Your continued use of the website once the revised Privacy Policy has been posted on the website affirms your agreement to such changes.

Contact Us

If you have any questions about this Privacy Policy, the practices of our website, or your dealings with our website, please contact us by sending an email here or calling us at 1-800-619-1333.

Accuracy of Information

We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the Site are accurate, complete, reliable, current, or error-free. 

General Disclaimer – All Products

THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED OR OFFERED IN THIS SITE ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PETSILK.COM DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS AND MATERIALS, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS OR OTHER HARMFUL CODE, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, PETSILK.COM DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE THROUGH THIS SITE IS ACCURATE, COMPLETE OR CURRENT OR THAT ANY ADVICE OR ANY PARTICULAR PRODUCT WILL ACHIEVE ANY RESULT OF ANY KIND. PRICE AND AVAILABILITY INFORMATION CONTAINED ON THIS SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. PETSILK.COM SHALL NOT BE BOUND BY ANY ERRORS OR OMISSIONS IN POSTING PRODUCT INFORMATION OR PRICES WITH RESPECT TO ANY PRODUCTS OR SERVICES OFFERED ON THIS SITE.

Limitations on Liability

IN NO EVENT SHALL PETSILK.COM BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER IN EXCESS OF THE AMOUNT CUSTOMER PAID TO PETSILK.COM FOR THE PRODUCT(S) AT ISSUE, EVEN IF PETSILK.COM HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. NO ACTION OR PROCEEDING MAY BE BROUGHT AGAINST PETSILK.COM WITH RESPECT TO ANY CLAIM OR DISPUTE ARISING FROM THE USE OF THIS SITE OR THE PURCHASE OF ANY PRODUCTS OR GOODS THROUGH THIS SITE UNLESS SUCH ACTION OR PROCEEDING IS BROUGHT WITHIN ONE YEAR OF SUCH USE OR PURCHASE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 

Order Acceptance/Shipping Terms/Refunds

Payment for all purchases must be made at the time of purchase with a credit card. The following credit cards are accepted: American Express, Discover, MasterCard and Visa. By purchasing merchandise with the credit card, you represent you are the authorized cardholder/user of the credit card, bound by the terms and conditions set by the card issuer. Our secure server encrypts your card number.

It is always our goal to process orders as soon as possible. If your request will take longer than 7 days to process, you should receive notification. Pet Silk ships via UPS or FedEx from Houston, Texas. At this time, we are only able to accept orders from the United States 

Petsilk.com offers products and services of integrity. Items purchased from Petsilk.com must be returned to Petsilk.com.

Petsilk.com can only accept refunds, returns & exchanges for unopened items purchased from Petsilk.com and can only be made within 14 days from the date of receipt of product. Refunds are credited to the original payment card only.

Customers in need of returning a product should call 1-800-619-1333 to have a Return Authorization Number issued. Please include a copy of the packing slip, with the Return Authorization Number clearly marked, in the box with the returned product. 

Please address your return package to:
Pet Silk, Inc.
Returns Processing
20411 Imperial Valley Drive
Houston, TX 77073

For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. FedEx, UPS or insured Parcel Post).

Your return will be processed promptly upon its arrival. Generally, processing time for refunds is 7-10 full business days from the time your package is received. We will notify you of the status of your return by e-mail

Online Conduct

Any conduct by a person that in Petsilk.com's sole discretion restricts or inhibits any other person from using or enjoying Petsilk.com is prohibited. Customer agrees to use the Site only for lawful purposes and in accordance with that prohibition. Customer agrees that he or she will not post on the Site or transmit through Petsilk.com any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including, but not limited to, any material that encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable local, state, national, or international law.

Your Account

You may choose to register at our Site if you are over thirteen (13) years of age. Do not register if you are not over thirteen (13) years of age. If you are over thirteen (13) years of age and do register, you will have an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You are responsible for keeping such information current, complete, accurate and truthful. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only current, complete, accurate and truthful information. If you are accessing and using the Site on someone else's behalf, you represent that you have the authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and Conditions and to accept liability for harm caused by any wrongful use of the Site or Content resulting from such access or use. 

We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms and Conditions are violated or if we decide, in our sole discretion, that it would be in Petsilk.com’s best interests to do so. 

Indemnification

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your use of the Site or breach of these Terms and Conditions. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure. 

User Comments, Feedback, Postcards and Other Submissions

All comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered to Petsilk.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Petsilk.com's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Petsilk.com of all worldwide right, title and interest in all copyrights and other intellectual property rights in and to the Comments. Thus, Petsilk.com will own exclusively all such right, title and interest and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Petsilk.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay any person any compensation for any Comments; or (3) to respond to any customer Comments.

Termination of Usage

Petsilk.com may, without incurring any liability to the Customer, terminate access by such Customer, or suspend any Customer's access to all or part of Petsilk.com, without notice, for any conduct that Petsilk.com, in its sole discretion, believes is in violation of any applicable law or this Agreement, or is harmful to the interests of another user, a third-party, a merchant, a licensor, a service provider, or Petsilk.com. 

Third Party Links

We are not responsible for the content of any off-website pages or any other websites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit. 

Entire Agreement

This Agreement shall, as the same may be amended from time to time, constitute the complete and exclusive agreement between Petsilk.com and Customer with respect to the subject matter hereof. It supersedes and replaces all prior discussions, negotiations, understandings and agreements, written and oral, regarding such matters. Any additional or different terms in any purchase order or other written or oral response by Customer shall be deemed rejected by Petsilk.com without need of further notice and shall not be part of this Agreement or in any way binding upon Petsilk.com. 

Electronic Notice – Consent

You consent to receive any agreements, notices, disclosures and other communications (collectively, “ Notices”) to which these Terms and Conditions refer from us electronically including without limitation by e-mail or by posting notices on this Site. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing. To withdraw your consent to receive Notices electronically, you must notify us of your withdrawal of such consent by emailing us here and discontinue your use of this Site. Unfortunately, we cannot provide the benefits of this Site to any user that cannot consent to receipt of Notices electronically.

Acceptance of this Agreement

Use of the Site represents an acceptance by the Customer of the terms of this Agreement. Use of the Site shall be governed solely by the terms of this Agreement, as the same may be amended from time to time, and the policies published by Petsilk.com on the Site, which shall be the entire agreement of the parties with regard to the use of this Site. Amendments or other modifications to this Agreement may, from time to time, be made by Petsilk.com sending an email to the Customer at Customer's last known email address or by posting thereof on the Site.

If you have any questions regarding the terms of this Agreement, please contact us by sending an email here or calling us at 1-800-619-1333.